Online Customer Service Software | nanorep.com Monthly Subscription
nanoRep is a customer support solution for addressing abandonment of e-commerce websites. Designed for e-commerce sites selling hardware, software, education, web services and more, nanoRep learns and stores the customers’ on-line questions and the support representatives’ answers in a self-growing knowledge-base.
nanoRep’s knowledge base learns and grows based on what the customers’ are actually asking, with no need to predefine questions, templates or categories.
Within three months nanoRep will learn about 90% of any business questions while reducing the number of escalated questions to the customer support team, improving customer satisfaction and increasing online sales.